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Customer Journey mapping

To create good customer experiences, it is essential to understand the current customer experience: designing a Customer Journey Map is the ideal framework for this. It is a visual representation of the interaction between customer and organisation. This makes it a tool for researching, analysing, and ultimately creating a foundation for improving customer experiences.

This process model contains the five steps you can take to create an optimal customer experience. Fill in your details to request the processes and get started with this interesting topic yourself.

First step: Understand
Second step: Discern
Third step: Connect
Fourth step: Adjust
Last step: Improve


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Adjust this process model in Sensus BPM Online. If you already use Sensus Process Management, you can open the processes directly in your own environment. Or request the trial and use Sensus BPM Online for free for 30 days!

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About Sensus process management

Sensus process management specializes in modelling, visualizing and improving and connecting business processes. On this basis we support you in providing insight into and examining your organizational structure and processes for process-oriented working. With our Sensus BPM Online software you can share the knowledge you have acquired about business processes with the entire organization and link it with other applications.

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