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Application incident processes
The incident management process is designed to resolve incidents. The service desk has been notified of, whether this notification was automated or not. Incidents are resolved by a service desk employee or, following escalation, by an external party, taking into account whether the work process has been interrupted for one or several employees.
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About Sensus process management
Sensus process management specializes in modelling, visualizing and improving and connecting business processes. On this basis we support you in providing insight into and examining your organizational structure and processes for process-oriented working. With our Sensus BPM Online software you can share the knowledge you have acquired about business processes with the entire organization and link it with other applications.