Application incident processes

Brought to you by Sensus process management

 

 

 

 

Application incident processes

Brought to you by Sensus process management

The incident management process is designed to resolve incidents. The service desk has been notified of, whether this notification was automated or not. Incidents are resolved by a service desk employee or, following escalation, by an external party, taking into account whether the work process has been interrupted for one or several employees.

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