Application incident processes
Brought to you by Sensus process management
Application incident processes
Brought to you by Sensus process management
The incident management process is designed to resolve incidents. The service desk has been notified of, whether this notification was automated or not. Incidents are resolved by a service desk employee or, following escalation, by an external party, taking into account whether the work process has been interrupted for one or several employees.
Want to get started with these example processes right away?